integration not working

[PedroR]

So i have a client with the next problem that i'm not sure how to proceed:
So he did an integrations of 3cx with teams using the E5 license (the most complete one) tyhe integration went just fine, the problem is he's not able of doing phone calls at the teams
here a text the cliente sent me:
"
We already have all the integration practically working, I've done the whole process, 3CX recognizes Teams, synchronizes users and etc..

"Direct Routing" working... Status OK. Real-time notifications to Microsoft 365 and vice versa are working. This means that changes from Microsoft 365 to 3CX will be updated."

 

[Charles_3CX]

Regarding your question, have you followed the guide to integrate with teams as well as integrate with the 365 sides?

Teams integration: https://www.3cx.com/docs/microsoft-teams-business-voice/

Additionally, you may check this guide for extra troubleshooting steps with regards to teams and 3cx: https://www.3cx.com/docs/microsoft-teams-integration-faqs/

Althogh these posts you have opened point to your system being a 3cx startup version, for which it is not possible to configure teams or 365 integration.