Intercom connected through sbc no voice after upgrade 3cx to V20

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Thomas Six

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We have a customer with an intercom goes connected to the 3cx in the cloud through a sbc. Since the upgrade from V20, when the intercom calls another 3cx user we have no voice. When we call to the intercom, we have voice.

When we use the same setup to that our company to the phone system of the customer, it works. So the customers firewall blocks something. But because it worked with V18, what changed in the traffic that can be blocked?
 
Nothing has changed in V20 as for the SBC still traffic is through tunnel.
May i ask, when you call the intercom, you are using ip phones or web clients?
What is the model of the intercom?
 
It's an analog phone with a beronet convertor.
 
This is not a tested scenario so in this case you might need to check it with captures.
 
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