Solved Intercom not working

[sanchezuk]

Hi
i am trying to get intercom working on our system but having some issue.

in the system i have set the paging dial code to be *70 and when i dial *70258 via the client i get "Error Failed to call *70258

the user has a Yealink T53 handset,

any idea what could be wrong?

 

[OlegR_3CX]

Hi there.
You should have a look at your permission and the role used see the one for the Intercom.

 

[OlegR_3CX]

Also, check if the dialling code you have is not interfered with and used for the other action.
Since *77 is used for hotdesking, try using *8 let's say for paging.

 

[sanchezuk]

i'm an system owner on the system, and the other user is a (user) profile, so i should be able to intercom.

i have changed the code to *8 and still get the same issue.

 

[OlegR_3CX]

Those are my dial codes, and my extension is a system owner, so I place the call using *8106
(106 is the extension) and it works fine

 

[sanchezuk]

i have also change the other user to be reception and still get the same error.

 

[OlegR_3CX]

Are you able to call that user without a dial code?

 

[sanchezuk]

yes i can call the user as normal,

when i try to intercom the user is dial *8258

 

[OlegR_3CX]

So you still get the same error? Or now it just rings?
p.s I have tried using the 3CX Web client, and in my case, all the extensions were in the same default group.

 

[sanchezuk]

Ok, i have reboot the handset and the phone system and all look to be working now.

 

[OlegR_3CX]

Perfect!
Thank you for the feedback