I have client running 3CX hosted with 3CX and there is an issue when they make internal calls. They are getting 3 seconds of blankness for both ends of the call - basically neither party can hear the other during the 3 seconds. This happens randomly during the call and can happen multiple times if they are on the call long enough. The call does not disconnect. I have spent hours on this with Sophos as there is a Sophos firewall on the premises. I have even taken the firewall out of the picture and just had a standard TP Link modem in as a replacement but the issue does not go away.
It does not happen with external calls. They have yealink T53W handsets and I am can't figure out if its a Yealink or a 3CX issue and I don't know how to figure out if its one or the other or both. I am hoping someone else has experienced this issue and might have a solution.
It does not happen with external calls. They have yealink T53W handsets and I am can't figure out if its a Yealink or a 3CX issue and I don't know how to figure out if its one or the other or both. I am hoping someone else has experienced this issue and might have a solution.
