IP blacklist issues

[OryxSupport]

Hello,

I am trying to blacklist an IP, and I'm getting an error to say its already in the blacklist.
However upon searching that IP, I cannot see the address, or any supernets the address belongs too already in the list.

1: as 3cx insists the IP is already in the list, how can i check for sure this is the case?
2. is there any reason the IP is missing from the list, and is there anyway to reset the list so its viewable?

thanks

 

[SweetAction]

It's likely in the 3CX Global Blacklist. You can't see the list, but you get this error when this happens

 

[sneffets]

It's likely in the 3CX Global Blacklist. You can't see the list, but you get this error when this happens

That is kind of what we were thinking/hoping as we see this quite often...but IF that is true...then how did "get blacklisted" locally? Wouldn't that have already prevented the attempt?

 

[SweetAction]

Possible it blacklisted locally and then got added to 3CX blacklist before you attempted to add it yourself.

 

[OryxSupport]

thanks for your help guys, appreciated