IP blacklites on Startup pro

[HARVINDER SINGH]

"I'm encountering an error on startup pro as my IP address has been blacklisted. I was initially logged in to the PBX system as an admin. However, when I tried to provision the T-53, I got logged out from the console, and now I'm receiving an IP blacklisting error. I attempted to log in from 4G networks, but I'm now getting a 'Login access denied' message due to too many incorrect login attempts. I will either try again later or reach out to the Administrator for further assistance."

 

[HARVINDER SINGH]

But using extension and same password I can log in but not log in as Admin

 

[YiannisH_3CX]

First make sure that your phone is on the correct firmware. Also make sure you are trying to login to the webclient and not the management console directly since you are on StartUP.
The blacklist will expire in 24 hours so you will need to wait for that. At that point make sure your phone in on the correct firmware and try to add it again.

 

[HARVINDER SINGH]

so there is no option to whitelist IP before 24 hours ?

 

[YiannisH_3CX]

so there is no option to whitelist IP before 24 hours ?

You will either wait the 24 hours or open a ticket with our support department so they can remove the blacklisting.

 

[HARVINDER SINGH]

Hi Thanks for information ,
can we desiplay on name on dekphone display isted of extension number ?
example 1223 | Test , can we show test only ?

 

[YiannisH_3CX]

can we desiplay on name on dekphone display isted of extension number ?
example 1223 | Test , can we show test only ?

No, not really. The phones will read both the name and the number. Also that is the way the contacts are saved in the phonebook.