Is there a way to upload better audio?

[AdenK]

Recently, we moved our IVR system to Twilio because of the sheer terrible audio quality limitations on uploading files in 3cx. Now, we only use 3CX for the softphones, directory, etc. Is there a way to workaround the 8000Hz audio quality when uploading files?

Thanks,

 

[Robertos]

8khz is industry standard for voice. What exactly do you need to achieve in this case?

 

[Saqqara]

3CX will only accept sound files in Format: WAV Channel: Mono Bit rate: 8 kHz Sample: 16 bit

 

[YiannisH_3CX]

Hello @AdenK

As mentioned 3CX will only accept audio files in the following format: WAV Channel: Mono Bit rate: 8 kHz Sample: 16 bit.
If you would like for this to change you could post your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.