Is there any default information account received on the website?

[Arnold Zhao]

I configured 3CX into my website, and we have 2 team members serving as consumer support. But the message went to one account and the other one did not receive it. How to adjust?

 

[GregG_3CX]

@Arnold Zhao, ensure you have your "Destination" set to a Queue or Department containing both Customer Support Agents. Please refer to our Live-Chat Config Guide for more details on proper setup.