Is update from V16 to V18 mandatory?

[Null]

Hello,

today we received notification on 3cx app that app wont support v16. Is there list of features that would stop working on v16?

Also, if auto upgrade does not work, what to do? We would need to hire company to re-do everything again and paid that setup once again?

We are perfectly happy with 16.0.16 installed and I'm not sure how to deal with this 3cx app issue beyond May.

 

[Lee Cramman]

Whether it is technically possible or not to stay on v16 and have everything work (I suspect not), you'll end up unsupported which is never a good place to be.

I wouldn't worry about auto-upgrade not working. If it fails, then worry...

 

[Null]

If it fails, then worry...

Thanks for answer, but this is issue. If it fails, we would need to organize and pay for additional upgrade service. Issue is that v16 supports end to soon, 5 months after "stabile" version rollout.

As I wrote, we support latest product version, but issue is that upgrading can cause issue and then we will need external support.

 

[Lee Cramman]

You said "If upgrade fails". If it does you are no worse off than now, on V16 and having to think about your strategy. If it succeeds then your problem is solved.

However, if you have had this system for only a few months I would assume you have a support contract with a 3CX partner who can undertake that upgrade for you.

In answer to your question about what will no longer work, the apps and video conferencing facilities.