Solved Is wrap code available in 3CX

[mkamal]

Dears,

Anyone here already have Wrap Code setup in 3CX? We need to know if this is possible.

For example Inbound call come to agent and after the call the agent will select wrap codes to categorized the call. If not is there any workaround for this

regards
Mahmoud

 

[OlegR_3CX]

Hi there.
Does it mean you wish to only have some kind of call quality Evaluation?

 

[mkamal]

Hello Ole,

thanks for your response and apologies we keep asking many questions as we are new to 3cx

Its not call quality evaluation or post call survey.

For example the call is finished and disconnected the agent need to select a category what this call is all about like is it for "Sales" "Business" or "complains" So the call will be categorized

regards
Mahmoud

 

[OlegR_3CX]

Mahmoud, you are always welcome and no need to apologise for asking things as this is what we are here for.
Now in your case, you will need to use CRM integration of your choice and then leave all this feedback in there, and then the next time the call comes in you will also have a popup window of your CRM and all information about this customer.

 

[mkamal]

Thanks for that information.

One more thing. The agents we have is using the 3cx webclient. Is it possible once the agent received the call a webpage will pop up on screen. (im not saying this is the crm). Im asking if possible to configure a simple screen pop up for every call. That page is HTML Page

regards
Mahmoud

 

[OlegR_3CX]

So it will be the page of your CRM and not any other page.
So if you wish you could configure your own customer CRM too

 

[mkamal]

Thanks for this information we will try this for now

regards
Mahmoud

 

[OlegR_3CX]

You are welcome. I will now close this thread.