Issue with *30 and *31 option in self hosted 3cx

[baspesfasf]

I have approximately 80 ict servicedesk engineers who log on or log of automatically from queus with *30 and *31 when the lock their screen. Most of the times this works just fine. However, sometimes not which results in this:

The call is not ended. Consequently, they have to call either *30 or *31 manually whatever is needed.
I made this through a scheduled task in a GPO which applies to all servicedesk engineers.

I have two questions:
1) how do I prevent this from happening? Can I set a maximum call time for example for this?
2) is there a better option you are aware of?

Acutally three questions

I hope that somebody can give me a hint

 

[TheodorosG_3CX]

You are using dial codes to login logout from the queues correct?
First of all, using the default dial codes, you have the same issue?


Also why not using the login/logout based on the extension status?

 

[baspesfasf]

Yes we do that in order to login and out of queues. Your idea regarding extension is known to us. But users sometimes "forget" to change their status.

 

[TheodorosG_3CX]

Maybe you can consider the Office Hours that will automatically change status for the extensions.