issue with call queue

[mingtuck]

Hi, I am using 3CX version 16.0.493. I faced a issue with call queue and need advise. Currently I have set up a call queue with 3 agents.
The ring strategy is configured as Ring All

The call scenario is as follow:

1. there are 3 callers in the queue
2, Caller A is answered by the Agent A
3, Agent B and C are ringing for Caller B

1. Caller A hangs up
2. Agent A then rings for Caller C

The desired result should be that when Caller A hangs up, Agent A should ring for Caller B because Caller B is in the first in the queue

Is there any setting in 3CX to achieve the desired result ?


Thank you

 

[Alphabetic]

You could set your wrap up time higher so that Caller A is excluded for xx seconds. Otherwise, you'll have to change your ring strategy.

 

[mingtuck]

Thank you. It is working after setting wrap up time to zero.