Hi !
I have an self-hosted cloud instance. Call recording are enabled on all extensions and in the queue. I also have FTP storage enabled.
I now have a huge problem. When I try to download a recording back to november 1st, 2nd, 3rd etc. no matter which call I want to download through Admin -> Recordings it's always the same call audio on every single call. Then if I use the report function to go at the same calls I try to download through Admin/Recordings, then it's a different audio but again all the calls will give me the same audio ... And when I log into my FTP some extensions have Audio files and some have only an empty file with the extension name.
Anyone else went into that issue ?
I have an self-hosted cloud instance. Call recording are enabled on all extensions and in the queue. I also have FTP storage enabled.
I now have a huge problem. When I try to download a recording back to november 1st, 2nd, 3rd etc. no matter which call I want to download through Admin -> Recordings it's always the same call audio on every single call. Then if I use the report function to go at the same calls I try to download through Admin/Recordings, then it's a different audio but again all the calls will give me the same audio ... And when I log into my FTP some extensions have Audio files and some have only an empty file with the extension name.
Anyone else went into that issue ?
