Issue with dialing +44

[rcamar]

Hi everyone,

I'm hoping you can help me with an issue we are having. If I dial +44xxx in the 3CX softphone client, the call is dropped.

If we dial 07xxxx then it works because we have an outbound rule that strips first digit and adds +44.

When i try and do an outbound that looks for a prefix of +44, strips 3 digits and appends 0, this doesn't work either.

Anyone else experienced issues? We are on V20 of 3cx.

Thanks!

 

[fxbastler]

If we dial 07xxxx then it works because we have an outbound rule that strips first digit and adds +44.

When i try and do an outbound that looks for a prefix of +44, strips 3 digits and appends 0, this doesn't work either.

Increase the 3CX logging level and check the 3CX log files to see which outbound rule is being used.

 

[KyriacosS_3CX]

Hi,

From your post, you say if you dial 07 strip the zero and add +44 it works - so your trunk expects the +44.

This them would mean that if a number is dialed with +44 already you should not be stripping anything, just matching it and sending it out on that trunk.

 

[rcamar]

Hey guys,

Thank you for your responses, it turned out it was a client-side issue this whole time. I use the 3cx softphone from MS store now and there is an option within 'General options' to replace the +. So I did 3 000s. Then I created an outbound rule to strip the 00044 and prepend 0. My other outbound rule then kicks in and rewrites +44 at start

I hope this makes sense. The reason I went with 3 000s is because I already have another outbound rule to catch '00'

Please let me knoe if you have any questions and thank you for the advice!