Issue with e164 calls from 3cx phone app

[DBCI]

i try to call a E164 number from my 3cx app

i get destination unreachable on the 3cx app



and in the call logs any e164 call placed from 3cx app gets not answered the same number without the E164 format works




my outbound rule for e164 seems correct i am stripping the + and adding two zero as digits

 

[bitn2]

Did you deactivate e.164 under options?

 

[DBCI]

nope i haven't touched anything regarding this for 2 years we just migrated to a new cloud provider and the instance was restored from a backup .. apart from that nothing was touched...

this is from the iphone APP not the desktop app ... (3cx tunnel) i do not have the disable e164 option

 

[bitn2]

If you use the outgoing e.164 rule you need to deactivate e.164 in the 3cx options. The admin can do this.

 

[DBCI]

ok so if i follow your statement

if you have a e164 rule in place disable the e164 (set to 0)
OR remove the e164 rule and leave the e164 option active ?

correct

 

[bitn2]

You have to do this here, but the rest is correct:

 

[DBCI]

thank you so much