Hello,
I am experiencing an issue with the 3CX application on iOS devices since upgrading to 3CX version 20.0.3.806.
iOS devices are not receiving incoming calls via the 3CX app. However, chat notifications and status updates are functioning properly on the iOS app.
- Outgoing calls from the iOS device to other extensions are received correctly on 3CX clients on PC and Android.
- Android devices can receive calls without issues.
- Verified that push notifications are enabled in 3CX and on the iOS device.
- Ensured firewall settings are configured correctly, with ports 5223, 443, and 2197 open for outbound traffic.
- Disabled battery-saving mode on the iPhone.
- Reinstalled the 3CX iOS application and reset network settings on the iPhone.
When attempting to call an extension on the iOS app, the following error appears in the 3CX logs:
Failed to send APNS PUSH to device iPhone15,4iPhone(Ext.138). Internal exception occurred: System.Exception: Cannot send APNS PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetApnsToken(Boolean forceRefresh) at _3CX.Push.PushTransport.PushAppleStandardV1(PushTask pushTask, String topic, String devToken, Int32 expiry) at _3CX.Push.PushTransport.PushAppleStandard(PushTask pushTask, Boolean voip, Boolean immediate)
A similar error appears when calling an extension on an Android device, even though the Android phone receives the call:
Failed to send FCM PUSH to device SAMSUNG S24 (Ext.138). Internal exception occurred: System.Exception: Cannot send FCM PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetFcmToken() at _3CX.Push.PushTransport.PushAndroidFcmV1(PushTask pushTask) at _3CX.Push.PushTransport.PushAndroidFcm(PushTask pushTask)
Could you please investigate this issue? It seems there may be an issue with the configuration of the APNs or FCM push notifications related to call handling on iOS. I would appreciate guidance on any further configuration steps or known issues related to this problem.
Thank you for your assistance.
I am experiencing an issue with the 3CX application on iOS devices since upgrading to 3CX version 20.0.3.806.
iOS devices are not receiving incoming calls via the 3CX app. However, chat notifications and status updates are functioning properly on the iOS app.
- Outgoing calls from the iOS device to other extensions are received correctly on 3CX clients on PC and Android.
- Android devices can receive calls without issues.
- Verified that push notifications are enabled in 3CX and on the iOS device.
- Ensured firewall settings are configured correctly, with ports 5223, 443, and 2197 open for outbound traffic.
- Disabled battery-saving mode on the iPhone.
- Reinstalled the 3CX iOS application and reset network settings on the iPhone.
When attempting to call an extension on the iOS app, the following error appears in the 3CX logs:
Failed to send APNS PUSH to device iPhone15,4iPhone(Ext.138). Internal exception occurred: System.Exception: Cannot send APNS PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetApnsToken(Boolean forceRefresh) at _3CX.Push.PushTransport.PushAppleStandardV1(PushTask pushTask, String topic, String devToken, Int32 expiry) at _3CX.Push.PushTransport.PushAppleStandard(PushTask pushTask, Boolean voip, Boolean immediate)
A similar error appears when calling an extension on an Android device, even though the Android phone receives the call:
Failed to send FCM PUSH to device SAMSUNG S24 (Ext.138). Internal exception occurred: System.Exception: Cannot send FCM PUSH without FACILITYID specified at _3CX.Push.PushTransport.GetFcmToken() at _3CX.Push.PushTransport.PushAndroidFcmV1(PushTask pushTask) at _3CX.Push.PushTransport.PushAndroidFcm(PushTask pushTask)
Could you please investigate this issue? It seems there may be an issue with the configuration of the APNs or FCM push notifications related to call handling on iOS. I would appreciate guidance on any further configuration steps or known issues related to this problem.
Thank you for your assistance.
