Issue with local 3CX accounts to M365 accounts

[BryVin]

Hello,

We wanted to switch from local 3CX accounts to M365 accounts.

When i deleted the local extension for certain users and created/added their M365 with their old extension number, they don't appear in the users list.
I tried to reconnect the M365 to the 3CX but nothing seems to work.
Any ideas how we could fix this?

Kind regards,
Vincent

 

[Evolute IT]

Don't delete anyone. Just set their email correctly and the integration will map existing 3CX users to their 365 user.

 

[BryVin]

Hello,

That's what I first did first, for some users it worked and for others it didn't, despite having the same email.

 

[Evolute IT]

Hello,

That's what I first did first, for some users it worked and for others it didn't, despite having the same email.

Probably due to a mismatching UPN. That's what it uses IIRC.

 

[BryVin]

Hello,

I double checked the UPN's of the users and they are also exactly the same.

 

[Evolute IT]

Hello,

I double checked the UPN's of the users and they are also exactly the same.

Then something was misconfigured. It always matches existing users first.

 

[ArneDery]

Then something was misconfigured. It always matches existing users first.

are you using selected users? or by use of department selection?

 

[Evolute IT]

are you using selected users? or by use of department selection?

We use "All Users" and "Selected Users" depending on the customer.

 

[ArneDery]

We use "All Users" and "Selected Users" depending on the customer.

have you used the new feature with departments?