Solved Issue with meeting date on the Android app

[alan01]

Hi there,

We found an issue with the meeting date; every time we try to set one specific date in the app mobile on Android, the meeting calendar doesn't allow us to save the chosen date. For example, if I schedule a meeting on November 22nd,2022, the meeting is set on November 21st,2022. I attached a screenshot.



Below are the devices that replicate the issue.

Model	Operating system
OPPO A16	Android 12
Redmi 9A	Android 10 QP1A
Honor 10 Lite	Android 10

Thanks in advance,

 

[ThomB_3CX]

Hi @alan01,

Thanks for your feedback. Will happily check out this problem for you.

Could you also provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

 

[alan01]

Hi @ThomB_3CX ,

I really appreciate your help,
I have sent you in PM the app's verbose logs

Regards,

 

[tallwood]

We have encountered the same issue with several of our clients as well.
Server running Enterprise 32 SC version 18-5-418
Android 3CX version 18.1.2.69

 

[tallwood]

FYI - I have opened a ticket with 3CX support for this issue and will provide any solution that they offer here.

 

[alan01]

We have encountered the same issue with several of our clients as well.
Server running Enterprise 32 SC version 18-5-418
Android 3CX version 18.1.2.69I

FYI - I have opened a ticket with 3CX support for this issue and will provide any solution that they offer here.

 

[alan01]

I really appreciate your help @tallwood ,

Thanks

 

[ThomB_3CX]

Please confirm that your date/time and timezone settings are correctly set in the android client.

 

[alan01]

Yes, The date and time are correctly set in the Android client

 

[ThomB_3CX]

We have released v18.1.3.128 Beta of the Android client today:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

Please install this version and let us know if the issue resolved.

Thanks
Thomas Borg