Issue with Pickup

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angelo84

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Jun 20, 2024
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Hi everyone,

We upgraded to Version 20.0 Update 1 (Build 731 Release)

I have changed all users to system owner due that since upgrade the pickup function was not functioning. After changing this we now can do picks but when we have an internal call and try to pick it fails.

We get the error of Call/Transaction Does Not Exists

I've been checking settings and comparing other profile and all have the same but some phones fail.

Any ideas how to fix this.

PS. I have rebooted phones and also upgraded them to latest firmware too.
 
Hi there.
In your case, the users are in different departments in the system?
 
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