Issues Accessing Meeting Recording Link

[Vinicios Grando]

Good afternoon,


I’m experiencing the following issue with my PBX: after hosting a meeting, I receive an email containing the link to the meeting recording. However, when I try to access the link, I get the following message in the browser:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access denied.</Message>
</Error>

Could you please let me know why this error occurs and if there is any way to access the recording?

 

[Alejandro_3CX]

Hi @Vinicios Grando could you please open a support ticket with us, in that way we can check, thanks!

 

[KyriacosS_3CX]

Hello,

You can check service status at https://status.3cx.net/ .

Best,
KS.