Solved IVR play message to caller and hangup

[Gurei123]

Hi all.
Please advise on the correct setup to achieve the below:
An outside caller calls in and the call gets answered by Auto Attendant "Welcome to XYZ, to listen to our promotions press 1, press 2 for sales or hold for the operator" When 1 is pressed the promotions must play and hang up the call if the caller keeps holding the line.
Thank you.

 

[leejor]

Just send "1" to another IVR, with the desired recording, and all options, and a chosen timeout, set to End Call.

 

[Cal4care | Yap]

Hi Gurei123

You need to create another Digital Receptionist for Promotion IVR so first Digital Receptionist Welcome to XYZ able to select "Connect to Digital Receptionist" from Key 1 menu route to Promotion IVR.

To hang up the call from Promotion IVR, configuration need to be done in "Digital Receptionist Promotion". Under "Destination for invalid or no DTMF input" select End Call under option "If no input within second"

 

[ChrisC_3CX]

Why not use the "Play Prompt and Exit" option in your existing IVR:




Will you have more options for the caller when they reach the promotions section?

 

[Gurei123]

Thank you all for your responses. I managed.