keep the line open most of the time

[zakaria m]

hi, hope everyone is doing well.

not sure if this is the right section or not or if what we want to achieve can be done with the CFD?

so, I'm just going to describe what we want as best as possible, and you can tell me if it can be done or should we use a different way.

we have two GSM gateways with 2 sim cards in the first and 4 sim cards in the second, setup like this:

GSM 1: phone company 1 line 1
GSM 2: phone company 1 line 2
GSM 3: phone company 2 line 1
GSM 4: phone company 2 line 2
GSM 5: phone company 3 line 1
GSM 6: phone company 3 line 2

we want to receive calls only on the first line of each phone company these are the numbers we're going to publish.
and to keep the lines open we want the line 1 to transfer the calls to line 2 unless it's already having a call going on.
also, for outgoing calls we want to use line 2 but with the call ID of line 1 so the clients don't call line 2 directly.

not sure if it makes any sense or not but the main idea is to keep at least one of the 3 company public lines open most of the time

 

[edossantos]

Hello @zakijesk,

This is not something you can manage from a CFD app. You use outbound rules to select a trunk. You will need to configure each line as a separate trunk.

 

[zakaria m]

thanks for the reply.
we already have each line configured as a separate trunk like in the first picture.
can you elaborate on how to set it up on the outbound rules?
for now, we just have it set up like this as it's shown in the second picture.