keyboard layout in remote access via conferencing

[FrankAC]

Hi there,

sometimes i use the 3CX video conferencing to have remote access to the client desktop. I support linux servers so to connect to it i use "putty" on the remote because most of the customers are using windows OS.
While typing in the putty window or any other (e.g. CMD) some keys are binded to other characters. For example typing "-" on my keyboard gives a "d" in the remote window. Or trying to type "/" will completely escape the remote window and switches to the search field of my firefox browser.
Are there any keyboard layouts i can set? It is not the layout of the remote PC because it reacts the same on e.g. greek or german remotes.

Thanks!

 

[LeonidasG_3CX]

Hi there,

After reviewing this, yes it seems that during remote control sessions you acquire the remote user's keyboard Layout e.g it doesn't matter if you have a QWERTY Layout, you'll get the remote user's AZERTY layout or for example if you have British English layout and they have an American English one, you'll be using theirs.

This is a low priority issue for us, so we're keeping it in our backlog to fix at another time.

Thanks for reporting this.

 

[Grundynegy]

I've run into similar quirks when using remote desktop tools like 3CX and Putty. It can be frustrating when your keyboard inputs don't quite match up on the remote end, especially with characters like "-" and "/". I've found that adjusting the keyboard layout settings on both ends can sometimes help, but it's not always straightforward. Have you tried experimenting with different keyboard layouts on your local and remote setups?

 

[LeonidasG_3CX]

Please keep in mind that we've recently released a new version of the remote control app, this should have fixed several of the minor quirks the older app had.

 

[Grundynegy]

I've run into similar quirks when using remote desktop tools like 3CX and Putty. It can be frustrating when your keyboard inputs don't quite match up on the remote end, especially with characters like "-" and "/". I've found that adjusting the keyboard layout settings on both ends can sometimes help, but it's not always straightforward. Have you tried experimenting with different keyboard layouts on your local and remote setups?

By the way, if you're into mechanical keyboards, I recently discovered QwertyBro. They've got a fantastic selection that might just fit your style and needs perfectly!