Licence key issues

[csavulescu]

Hi everyone,

I just want to start by saying I am new to 3CX so please bear with me.

We have ordered a trial key for the 16 sim calls pro plan and configured and installed 3CX software on 3CXs server.

The trial licence key will expire really soon and I want to renew it urgently. The problem I have is that I need to downgrade from the 16 sim calls to 8 sim calls on the standard as we do not need the features of the pro plan and do not need at this point 16 sim calls.

How do I downgrade to 8 sim calls and just pay for hosting and maintenance of the app?

Happy to buy support tickets separately.

 

[Evolute IT]

Hi everyone,

I just want to start by saying I am new to 3CX so please bear with me.

We have ordered a trial key for the 16 sim calls pro plan and configured and installed 3CX software on 3CXs server.

The trial licence key will expire really soon and I want to renew it urgently. The problem I have is that I need to downgrade from the 16 sim calls to 8 sim calls on the standard as we do not need the features of the pro plan and do not need at this point 16 sim calls.

How do I downgrade to 8 sim calls and just pay for hosting and maintenance of the app?

Happy to buy support tickets separately.

Please search the forum.

Multiple times it was specified.

After 40 days, it will downgrades AUTOMATICALLY to a Standard 16SC.

Then, after 1 year, it downgrades to Standard 8SC AUTOMATICALLY.

 

[Saqqara]

Let the license expiry, and it will downgrade to 8 Sim call standard license.

Standard License 8 Sim calls is currently FOC

 

[csavulescu]

Please search the forum.

Multiple times it was specified.

After 40 days, it will downgrades AUTOMATICALLY to a Standard 16SC.

Then, after 1 year, it downgrades to Standard 8SC AUTOMATICALLY.

even if the app is installed on their server?

Let the license expiry, and it will downgrade to 8 Sim call standard license.

Standard License 8 Sim calls is currently FOC

even if the app is installed on their server

 

[AWS2P]

You are hosted on 3CX cloud instance?

To avoid disaster scenario , take a backup file out of PBX (local computer best) almost in case everything is deleted you can restore your backup on new instance set on your own paid cloud VM and not free 3CX one.