License / Hosted query

[minimoo]

Hi,

3 Quick queries - as i'm trying to confirm information we have been told:

1) We've been informed that we can't downgrade our 3cx license/hosting to fewer concurrent connections as the license is due to expire in <30 days, and it can't be downgraded in that time period. I'm not sure if this is a license issue or a "hosting" issue - I'm pretty sure i've seen post that state 3cx will even sometimes allow customers to downgrade *after* their renewal.

2) I want to verify whether the system we have in the cloud is "hosted by 3cx on digital ocean" or "self-hosted instance on digital ocean" - is it possible to tell the difference between the two options as an admin on the 3cx instance (i.e. within the admin control panel). Our instance current states the product as "Professional Annual".

3) Do 3cx customer services still have an email address - that someone can message me ?

Thanks

 

[CentrexJ]

Email your 3CX partner. They can have their 3C partner rep lower your SC so that when you renew you renew at the level you want.

You absolutely don't want to do that after renewal as there is no credit $ given or extension for the lower SC value difference.

Also, since you are self hosting, you could also just purchase a new key at the SC that you want and swap it in. Its only 3CX hosted instances and systems using fail-over where swapping a license isn't straightforward.

 

[minimoo]

We did - they said their 3cx supplier said they couldn't downgrade within 30 days of the expiry

From your 3rd sentence - does that mean it's 100% self hosted as opposed to 3cx hosted atm ?

 

[Charles_3CX]

Hi,

3 Quick queries - as i'm trying to confirm information we have been told:

1) We've been informed that we can't downgrade our 3cx license/hosting to fewer concurrent connections as the license is due to expire in <30 days, and it can't be downgraded in that time period. I'm not sure if this is a license issue or a "hosting" issue - I'm pretty sure i've seen post that state 3cx will even sometimes allow customers to downgrade *after* their renewal.

2) I want to verify whether the system we have in the cloud is "hosted by 3cx on digital ocean" or "self-hosted instance on digital ocean" - is it possible to tell the difference between the two options as an admin on the 3cx instance (i.e. within the admin control panel). Our instance current states the product as "Professional Annual".

3) Do 3cx customer services still have an email address - that someone can message me ?

Thanks

You can email [email protected] for all and any licensing questions and requirements.