License Key Renewals and Downgrades

[nathan0707]

Since we can no longer swap licnese keys. Is it possible to have a period of say 30 days before the key expires to allow the key to replaced or the existing key to be downgraded on the renewal?

We have a client that has a 32SC key however over the year has decreased his business substantially and no longer needs 32SC an 8SC would be enough. It's alot of work to rebuild a new PBX just to downgrade an instance that is up for renewal.

 

[TheodorosG_3CX]

Please contact our customer care team here for further clarification on your license key.

 

[nathan0707]

Hi - I have done that and received the below.

Thank you for your feedback—we understand your concerns and the impact this may have on your operations.

Please note that the policy change regarding license downgrades reflects 3CX’s ongoing licensing strategy and is intended to ensure the integrity and fair use of our software across all customers. We recognize that reinstalling to adjust a license type can be time-consuming, and we do understand your frustration.

As an alternative, you may want to consider the 3CX multi-tenant deployment model for smaller customers. This approach allows for centralized management, simplifies scaling, and provides more flexibility when accommodating different customer needs—helping reduce the overhead involved in individual license adjustments.

While we hope that you retain the customer, we also respect their decision if a customer chooses to explore other solutions. Should you need guidance on multi-tenant setup or licensing options moving forward, we’re here to assist.

 

[bitn2]

You can downgrade a licence without reinstall. You need to contact customer service for this. 8sc is no problem.

 

[nathan0707]

Thanks will try again.