License over the limit

[VictorC]

Hi all, what happens if I have a 4 sim license and a 5th call come in? Does it just go as normal and wait for a line to open up or does the person calling in get a message ect.

 

[eddv123]

You will get a recording stating "licence limit reached please contact your administrator".

This can be located in the PBX's folders - go to sub directory:
C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB

You can change it to an engaged tone or something like that. The file you want is licence_limit.wav

 

[YiannisH_3CX]

Hello @VictorC

The caller will hear a prompt saying that the licence limit has been reached. Of course you can record your own prompt and play that to the caller.

 

[eddv123]

Additionally under email settings > Notifications in the PBX you can have an email sent to the administrator to warn them this has taken place. See setting "The license limit is reached".