Limited to two accounts?

[houston]

I reinstalled the 3cx Android app, and now when I try to add a 3rd account, it replaces the 2nd. Previously it had 4.

Same thing with the Windows app, looks to be limited to just 2 systems.

Is this a bug, or is it a deliberate restriction?

I get that few people probably use the feature...but the ones that do are probably doing so for a good reason.

Yes, I can sign into the web client. But for some reason having to find the tab, tear it off, drag it to the second screen, resize it, over and over and over again just kind of chafes. Gets annoying over time you know?

 

[AWS2P]

For Android App , do you use V16.0.0.35?
on mine i have set 10 accounts with no problems , so no idea what happens on your's.

which 3CX version do you use?

 

[FS_Mathieu]

Same, I'm on 16.0.0.35, just tried it now and I've 4/5 accounts without problem

 

[houston]

Same, I'm on 16.0.0.35, just tried it now and I've 4/5 accounts without problem

For Android App , do you use V16.0.0.35?
on mine i have set 10 accounts with no problems , so no idea what happens on your's.

which 3CX version do you use?

I just checked, it's v 16.0.0.35. On Android 9.013, OnPlus 6T.

I wiped app storage and readded 3 accounts 1 by 1. The 3rd account replaced the 2nd.

I'm wondering if you guys had several accounts and the app simply kept what you had when it last updated.

Any chance you might have another phone to throw the app on and see if you can add more than 2 successfully? I wouldn't delete any on your current phones, you might not be able to add them back. (Which is what happened to me.)

 

[AWS2P]

have done the same settings (10 accounts) on iphone 7 ios 12.4 , on android lenovo P2 android 7, on huawei P10 mate Pro android 9.

Never got any problem with account number or one overwritting existing one. are these accounts coming from same PBX ? in my case this is one account on 10 PBX, as i had never tried several accounts from same pbx I have just created 4 extensions same PBX and QR coded on phone App without any problems.

 

[JohnS_3CX]

Hi houston

Have you restored the same backup on more than one system?

Open the *.3cxconfig files of the competing systems and compare them side by side

Check to see the EXTGUID specifically. If they are not unique one account will replace the other.