Limiting the number of calls for call groups

[unibeta]

A function we painfully miss is the limitation
the number of incoming calls to a call group.

We have more telephones than employees who commute between the checkout area, workshop and office.

With our old telephone system I could define that a call group would only receive the amount of calls X regardless of the number of participants.

So I could limit a group with 5 telephones and 3 employees to 3 calls.

Unfortunately this useful feature is not currently available with 3CX. :-(

Hoping that someone will hear me

Greeting unibeta

 

[craigreilly]

What happens to the rest of the incoming calls for that call group?

 

[unibeta]

Thanks for the feedback.

In our old telephone system you could define whether the calls are dropped (busy signal) or forwarded to another group/participant / voice box.

There are also many other situations where this is useful.

A service counter with a cash desk e.g. with 3 employees.
Everyone has a telephone but only two should be able to call at the same time so that one is always free for the cash desk.

All three are placed in a call group which is limited to two incoming calls, the third employee remains free for incoming customers. If a third call comes, it can be diverted or the group can be switched to busy.
So it went well in our old system.

Especially for small companies this is not a rare scenario.