Solved Limits of hold calls in a Call Queue

[Nicolas-PS]

Hi everyone,

I have a 32SC license and I manage a CallQueue in 3CX to a Call Center.

If i use the 32SC to outbound/inbound calls, how many calls would abel to stay in hold?

Is it posible? or a hold call use 1SC?

Thanks!

 

[VasilisV_3CX]

Hi @Nicolas-PS,

Yes, 1SC is used when a call is on hold. When an external call is connected to the PBX, 1SC is in use. 2 extensions connecting also counts as 1SC.

 

[Nicolas-PS]

Ok @VasilisV_3CX Thanks!