Solved listen in feature not available

[up777]

Hello to all,

For some reason i am unable to listen in to agent calls, can't see the option in 3cx windows client. The manager is in the same group as all users "default".

I've tried to refresh license key information, updated the software to latest version. Even installed the beta version, exited 3cx client and re-registered but nothing is helping so far. Any help would be greatly appreciated. Thank you.

 

[Saqqara]

Have you assigned the manager extension as manager of the default group ? maybe still down as user

 

[up777]

Hello Saqqara,

If i understood you correctly, the last screenshot is the user extension with manager rights.

 

[Saqqara]

After settings up groups - user and management rights you have to assign the extension to the correct group.

If you go to Groups, select DEFAULT you will see members list. Does the extension have manager role.

 

[up777]

All good, apparently I had to use switchboard to listen in. The option is not available if you right click from main 3cx window. Thank you.