Listen in on call from other deskphones, SNOM D785s

[Deeby]

We just replaced our old self-hosted Shoretel system to a new 3CX system and I am trying to figure out a way that our Customer Service trainees can listen in on a call that the Customer Service trainer is having with our customers.

We used to be able to have the trainees at another desk just key in a dialpad code on the Shoretel phone and then the extension they want to quietly listen in on.

Is that possible on 3CK and SNOM D785 phones?

 

[Alejandro_3CX]

The functionality about Listen/Whisper/Barge in can only be performed with the 3cx applications, you may control de deskphone with the webclient, pwa or windows softphone so when performing the action handle the call with the deskphone.

To use these features, the user must be assigned one of the following roles:

• Manager
• Owner
• System Owner

 

[KyriacosS_3CX]

Hi,

For outbound calls you might also be able to use the Conference feature, with the trainees number being dialed first and muted, then the customer number called.

Best,
KS.