Listen in permission

[Justin Estruch]

Hello,

I have a user (let's call him "User A") that we'd like to give listen in permissions to. There are multiple groups this user is a member of and is not a manager for all the groups. The groups are below.

Group 1
User A - is a Manager and "Can Barge in, listen or whisper" is checked for managers
User B - is a regular user

Group 2
User A - is a regular user
User B - is a regular user

For some reason, when user B is on a call. User A does not have the option from the webclient to listen in to the call. Is there something I'm missing or is the Group 2 permissions overriding the Group 1 permissions?

 

[Alphabetic]

Are you trying to do this from the Panel page or Team page?

Make sure these are checked too.

 

[Justin Estruch]

@kieferschild Thanks for your help that was it. The permission for the users "Show calls to group members" was unchecked. Checking that permission fixed the issue appreciate the help here. Also I was testing from the people page but I confirmed the option to listen in is present in the people and panel pages now. Cheers!