Hi, hoping this is a straightforward issue.
We have 3CX Live Chat on our website, manned by 4 staff. When one of the staff is set to Away/DnD, they don't get notification of any messages received while they are away - that's as it should be.
However, these messages are not visible anywhere at all to them in the 3CX app, even when they returned. Is this intended? Is there any way to change it so that everyone can see the messages in the chat list regardless if they were Away when the messages were received?
Some scenarios we encountered:
- I needed to monitor all messages coming in but had to put on DnD for a period of time. All messages received during that time are totally hidden from me, even when they've not been taken by a staff.
- A staff went on a lunch break, in the meantime a message came through that only he can deal with. He cannot see the chat history at all when he returned from his lunch break.
We have 3CX Live Chat on our website, manned by 4 staff. When one of the staff is set to Away/DnD, they don't get notification of any messages received while they are away - that's as it should be.
However, these messages are not visible anywhere at all to them in the 3CX app, even when they returned. Is this intended? Is there any way to change it so that everyone can see the messages in the chat list regardless if they were Away when the messages were received?
Some scenarios we encountered:
- I needed to monitor all messages coming in but had to put on DnD for a period of time. All messages received during that time are totally hidden from me, even when they've not been taken by a staff.
- A staff went on a lunch break, in the meantime a message came through that only he can deal with. He cannot see the chat history at all when he returned from his lunch break.
