Live Chat & Talk no audio incoming calls

[moonlight]

Dear,

I've got the trouble incoming calls, live chat working well.
The ringtone is set, no audio incoming calls trough the plugin Live Chat & talk. The regular incoming calls from provider trunk (audio) is ok
If you could tell me where is the problem.

Thank you in advance.

 

[moonlight]

Dear,

I've got the trouble incoming calls, live chat working well.
The ringtone is set, no audio incoming calls trough the plugin Live Chat & talk. The regular incoming calls from provider trunk (audio) is ok
If you could tell me where is the problem.

Thank you in advance.

04/16/2019 10:18:14 AM - [CM503003]: Call(C:104): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483