Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

[AnnaDanielyan]

Hello,

I recently installed 3cx phone system "one month free license" and my user has been blocked due to some wrong login attempts , I get the following message :

Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

How do I contact administrator?

Thanks and regards,

 

[eddv123]

The administrator is whomever setup the account - and thus who is logging in.

This process blacklists the IP so I suggest logging in correctly from another IP location and removing the IP from the blacklist, which can be found on the main page.

If they have forgotten the password you should of been presented with this in plain text (once) on install, if they have forgotten without access you are going to have an issue.

 

[YiannisH_3CX]

Hello @AnnaDanielyan

You will need to try to connect to the management console from a different public IP address if the system is hosted and delete your IP from the blacklist.
If you are unsure of the password, click on the "Forgot Password" option on the login screen and the password will be sent to the email that was used to install the PBX. You have to make 2 failed attempts before the option is visible.