- Joined
- Dec 29, 2021
- Messages
- 73
- Reaction score
- 16
Greetings,
I was wondering about a scenario.. If I have multiple queues, and some agents are logged in all queues.
What happens for them during Round Robin for example if:
Queue 1: They are next to receive a call
Queue 2: They are next to receive a call
Queue 1 receives a call. Agent picks up. Hang up.
Queue 2 then receive a call. Will the same agent receive the call if his/her position is next in queue 2 for round robin, even though he/she just received a call in queue 1?
Thank you
I was wondering about a scenario.. If I have multiple queues, and some agents are logged in all queues.
What happens for them during Round Robin for example if:
Queue 1: They are next to receive a call
Queue 2: They are next to receive a call
Queue 1 receives a call. Agent picks up. Hang up.
Queue 2 then receive a call. Will the same agent receive the call if his/her position is next in queue 2 for round robin, even though he/she just received a call in queue 1?
Thank you