Solved Lost Call - Agent logout

[siscom]

Good Afternoon Colleagues
I hope you are doing good and safe . I have generated "Abandoned Queue Calls" report for one of my customers . I attached part of it . At the time of the call , I am sure that agent 3 was available but didn't answer the call.

Can you give me explanation for the attached report as i cant understand it as i need this report to be evidence that Agent 3 was available but didn't answer the call.

Best Regards

 

[VasilisV_3CX]

Hi @siscom,

Can you give me explanation for the attached report as i cant understand it as i need this report to be evidence that Agent 3 was available but didn't answer the call.

I've tried to replicate this, and the fastest I could hang up was 1 second. The time it rang on the left of your report was 0 seconds, so it could have been that the agent didn't take the call, but I think it's more reasonable to believe that the caller hang up almost immediately after dialing.

However if you see the report as shown above, but the call time was 10 seconds for example, then you would be correct in your assumption (this is just for your own knowledge going forward).

 

[siscom]

Thx Vasilis for your explanation

 

[VasilisV_3CX]

No problem @siscom!