Lost connection when "on hold"

[RobbeB]

Hi,

We have a strange issue. a customer of ours receives a call, when he puts the call on hold, it often happens that the calls are interrupted.
If i look in the 3cx logs i can only see him answering the call.
2 minutes later we get:

08/08/2022 10:29:03 AM - Leg L:5170.4[Extn:729] is terminated: Cause: BYE from local

Any idea?
Thanks!

 

[Saqqara]

Need more info on the setup - https://www.3cx.com/community/threads/post-in-relevant-category.115838/