lost credential to login o webclient/management console

[Pioneer@aquiform]

Greetings,

I've got inherited with 3CX system with company account.
And one of task given to me is to finding out the credential to login to the system.
I see its expiry is June 21 2024 with 3CX Pro (18.0), Running on Hosted.

Also I heard this system was for piloting purpose to migrate from our On-Prem PBX Mitel phone system to Cloud using hopefully 3CX.

Would someone show us how to reset the credential without initialyzing whole VM I assume?

Or if anything further needed for verification, please let me know,
Cheers!

 

[Charles_3CX]

You will see a forgotten password link if you enter the username and an incorrect password twice. This admin password will be sent to the admin email address that you have configured within the system.

 

[Pioneer@aquiform]

Thanks for your reply Charles,
However I've tried that from last week, the forgotten link never showed up.
Also the guy who set this up earlier, left more than any year ago and the email address for this person is not valid any more.

Any other trick?

 

[leejor]

Do you have a back-up?
https://www.3cx.com/community/threa...rd-in-3cx-hosted-in-our-private-cloud.114480/

 

[Charles_3CX]

Additionally, to what Leejor has mentioned and if no backup is available in a remote location other than what is saved on the system, and If you no longer have access to the admin email, which coincidentally is the same email address that was used to register the subscription, then your only option here is to open a support ticket with us at 3CX technical support. We can request this to be changed internally, but as a first step, contact our CSR department by emailing customers.3cx.com to change the subscription email so that we can verify you as the subscription owner.

 

[Pioneer@aquiform]

Thanks for the info,
How can we contact your CSR department?
Would you let me know the email address we can ask for help?

 

[GeorgeP_3CX]

You can contact our CSR department via an email at [email protected] or though live chat from our website https://www.3cx.com/