Lost recording during archive

[Alphabetic]

Hi all,

Is there a way I can see what happened to a particular recording during archive?

3CX says this recording is archived but "File not found" when trying to download it.

The wav file doesnt exist on 3CX or in archive.

Is there a temp location 3CX moves files to before shipping off?

 

[Alphabetic]

This doesnt look good....

2026-08-05 09:13:33.457|0031|Error| [_3CX.BackupRestore.BackupTasks.FilesTask] Cannot open file [<name>, Christopher]_238-07xxxxxxxxx_20260803095400(25648).wav

Just some context...

I did a full backup and restore to another VPS.

This recording doesnt exist on old VPS.

My only thinking is that, whilst it was still archiving, I ran the backup which couldnt grab the files because they were in progress and now they're lost forever.

 

[KyriacosS_3CX]

Hi,

Where are you archiving to?

 

[Alphabetic]

Hi, Sharepoint

 

[VoIPTools]

Hi Alphabetic,

You have seen me post many, many times about our 3CX Recording Manager tool, so I'll not annoy you with another sales effort beyond the fact that our tool archives instantly, and you can keep both the original and the archived version of the recording. Then you use separate archive policies for the original and the archived versions of the recordings. The separate archive policies ensure it is next to impossible to lose your original recording, and there is no option at all to delete archived versions of the recording (other than the separate retention policy for archives). Before the archive policy deletes the original recording, it first verifies the archived version exists. So, set your originals to stay on 3CX for a month, and in archives for six years (or whatever time frame you wish) and don't worry about losing your recordings. We have your back.