Hello,
I'm posting here because I'm out of ideas. We are an MSP and resell 3CX. We have about 25 3CX clients, all instances are hosted by 3CX, Skyetel is the number provider. Our MSP uses Zoom phone. When we call our clients from Zoom phone, ~3 out of 10 calls connect with loud static on our end. They can hear us just fine, but this call is loud static to us. This occurs whether we call an AA or soft or desk phone. If we call back enough times, we can get a clear call. This is happening with all of our 3CX clients but only when we call, they don't have issues with any of their other callers, and we can't replicate the issue calling from our mobile phones, other VOIP, etc. We have technicians all over the US on different ISP's. Some have desk phones, most use soft phones. We have no issues when calling anyone else. We have had extensive support tickets with 3CX, Skyetel and Zoom where we provided time stamps, packet captures, etc. No one seems to have a resolution for us. Anyone ever hear of anything like this or have any ideas? Thanks in advance for any help.
I'm posting here because I'm out of ideas. We are an MSP and resell 3CX. We have about 25 3CX clients, all instances are hosted by 3CX, Skyetel is the number provider. Our MSP uses Zoom phone. When we call our clients from Zoom phone, ~3 out of 10 calls connect with loud static on our end. They can hear us just fine, but this call is loud static to us. This occurs whether we call an AA or soft or desk phone. If we call back enough times, we can get a clear call. This is happening with all of our 3CX clients but only when we call, they don't have issues with any of their other callers, and we can't replicate the issue calling from our mobile phones, other VOIP, etc. We have technicians all over the US on different ISP's. Some have desk phones, most use soft phones. We have no issues when calling anyone else. We have had extensive support tickets with 3CX, Skyetel and Zoom where we provided time stamps, packet captures, etc. No one seems to have a resolution for us. Anyone ever hear of anything like this or have any ideas? Thanks in advance for any help.
