Lunch Time - Cuts live calls

[ChampHealth]

Afternoon All,

I have our 3cx to switch phones to lunch between 12:00 and 13:30. The problem we found today is if someone is on the phone at 12:00, it drops the call in progress.

Is there a way to stop this?

Thanks!

 

[Charles_3CX]

This should not be the case, as when you have auto switch enabled, it will change the status of the extensions to Away for break time and DND with office hours but will not drop any ongoing calls, either inbound or outbound.

Try testing this again by setting a break time for the extension in the near future and placing a call, then wait till the extension switches to Away and see if the call drops.