M365 Integration not working correctly

[JasonD]

We have setup the integration and all tests pass. We are adding users extensions via the "include these users" however after selecting our users, we have 2 that 3CX will not create extensions for and we are unsure how to resolve.

Thanks in advance for your help.

Jason

 

[NickD_3CX]

Hi Jason,

Check in Azure that these users have a First Name, Last Name and Display Name filled in.
If you need to make any changes, fill in these fields and then try restarting the 3CX Services once to see if this addresses the problem for these 2 users.

 

[JasonD]

Verified that all 3 data elements are present on both users, restarted the services and it still will not provision the same 2 users.

Jason

 

[NickD_3CX]

Hi Jason,

Could it be that you have already created another extension with the same emails as these 2 users and they have been created, but not with the Extension Number you are expecting?

If this is not the case:

1. Enable Verbose logging from Dashboard --> Activity Log --> Settings
2. Restart the 3CX System Service
3. Wait 1 minute
4. Go to Dashboard --> Activity Log --> Logs --> Instance and download the 3cxSystemService.log file

This is the log file of the service is mostly responsible for syncing the users.
Search in this file using the emails of the users that are not syncing to see if you find any clue as to why this may be happening.