Hello,
We're having an issue with our client's phone system where they have repeatedly reported issues with the Web Client in Google Chrome all using Mac except one user - issues with transferring calls, sometimes they will transfer a call and 1) not know if it was transferred successfully and 2) sometimes it would drop the call.
They report audio issues - sometimes they will answer a call from the IVR to the Ring Group and hear nothing, or the caller cannot hear them.
They have also been using the Mobile App on their cell phone to take and make calls. To troubleshoot this, we have installed Windows App until figuring out that they all use Mac and the App is no longer being supported for Mac that the focus is now the Web Client.
Some users will say their phone never rang but another users did.
We cannot figure out any anomalies within the system comparing extensions to extensions as well as set-up configuration compared to ours. We have not had the same issues.
I've configured my cell app and Chrome to an extension inside their system and it rang for me every time. When on the phone with them to reproduce the issue we were not able to.
We're having an issue with our client's phone system where they have repeatedly reported issues with the Web Client in Google Chrome all using Mac except one user - issues with transferring calls, sometimes they will transfer a call and 1) not know if it was transferred successfully and 2) sometimes it would drop the call.
They report audio issues - sometimes they will answer a call from the IVR to the Ring Group and hear nothing, or the caller cannot hear them.
They have also been using the Mobile App on their cell phone to take and make calls. To troubleshoot this, we have installed Windows App until figuring out that they all use Mac and the App is no longer being supported for Mac that the focus is now the Web Client.
Some users will say their phone never rang but another users did.
We cannot figure out any anomalies within the system comparing extensions to extensions as well as set-up configuration compared to ours. We have not had the same issues.
I've configured my cell app and Chrome to an extension inside their system and it rang for me every time. When on the phone with them to reproduce the issue we were not able to.
