Maintenance Expired. Updates are not available.

[Colin-S]

We have a subscription for an on-premise system that shows in the account login as expiring March 2024.
However the dashboard now shows as Your account has expired as of 12/31/2023. The 3CX version is 18 Update 7 (build 212).
When I try to update, this shows Maintenance Expired. Updates are not available.
When I look at https://www.3cx.com/blog/releases/update-8b/ , this states that "Unless you need to buy or activate a subscription today or tomorrow there is no need to update your system immediately."

So we have a valid subscription but it seems the only way to update is to backup, reinstall and restore. Is this correct?

Colin

 

[SweetAction]

Officially, yes.

I've heard of people setting the date back a day and running the update right away. I've also heard of people running apt upgrade as well. Neither will leave you in a supported state though.

 

[Alejandro_3CX]

Hi @Colin-S happy new year.

The issue here is that the system is running an old version and can not establish a secure connection with our servers. You have two options here:

1. Enter in contact with your 3CX Partner so they can open a support ticket for you. You may find a partner in you area here
2. Or take a backup, save it out of the server, uninstall and reinstall the server with the backup using the last ISO file available from the user portal ---- downloads menu, once the system is installed on the last version 18.0.8.923 then the license key will be activated without any issues.

Validate that the system has a system owner configured with an exclusive email address.

Have a great day!