Management Console lock out

[mr tigg]

ISSUE

I'm locked out of the management console, and the because of so many attempts, the IP of my office is now blacklisted

ALREADY TRIED / SUGGESTED

• Your office IP is currently blocked by the PBX’s blacklist. Since this is a commercial, non-SMB system hosted by 3CX:- Connect from another network or public IP, such as a mobile hotspot.- Sign in to the Web Client as an administrator.- Open Admin → Advanced → IP Blacklist.- Select the office IP address and click Delete.- Retry access from the office only after removing the entry.Avoid repeated login attempts from the blocked office connection. If you cannot access the console from another network, tell me what happens when you try.
• Because your office IP is blacklisted, log in to the 3CX Web Client from another public network, such as a mobile hotspot. Then open:Admin → Advanced → IP BlacklistSelect your office’s public IP address and click Delete. Avoid further login attempts from the office network until the entry is removed.
• I understand, the problem is that the administrator account’s email address is inaccessible, so the password-reset process cannot be completed. The IP blacklist is a separate issue.I can’t restore or change the administrator account from this chat. Please use one of these support routes and explain that the management-console administrator email is inaccessible:OPTION 1: Open a support ticket (3CX Customer Portal; tickets must be purchased): - Go to https://portal.3cx.com/ and sign in with your 3CX account. - Open the Support section from the three dots menu in the top right corner. - If you do not have ticket credit yet, choose Buy Ticket. - Once you have a ticket credit, click Create a Ticket and describe your issue.OPTION 2: Ask the 3CX community for free:3CX Community, use the Phone System / PBX forum.Include:- PBX version: 20.0.995 SP9- Deployment: Hosted by 3CX- Edition: PRO Edition, 8 simultaneous calls- The administrator email is inaccessible- You cannot log in to the Management Console- The office IP may also be blacklistedDo not post passwords, license keys, tokens, or private account details.

STILL OPEN

• I can't login to the management console
• Its no the blacklisting that's the problem. I can't login to the management console because the admin account email is not accesible

SYSTEM

• Edition: PRO
• Version: 20.0.995 SP9
• Deployment: 3CX-hosted (Cloud)
• Licence: Commercial

 

[Charles_3CX]

If you work with a partner, please ask them to open a ticket with 3CX technical support to check this. If not, then you will need to purchase a ticket to open one yourself directly from the 3CX portal.

 

[mr tigg]

That's what I was hoping to avoid. Alas, c'est la vie.