Mandatory call recording

[Quest4Voice]

Good day Experts.

My deployments require mandatory call recording when a person calls in the call should be on record.
Please advise where i can activate this for all calls and for some selected calls.

Under Queues i see ( Allow caller to opt out/ Opt in) not making sense to me.


thanks in advance

 

[diamond9]

Hi,

Ignore that setting leave it as Opt out, if your prompt does not mention this then the caller wont know how to opt out therefore will enforce recording.

Regards

 

[Quest4Voice]

Basically i don't want the caller to have a choice i want all calls to be recorded.
how is that done?

 

[diamond9]

Exactly how i have just said, leave the option as opt out, dont tell the customer that they can press 2 then they wont be able to opt out, my system is setup in exactly this way.

Regards