manual office clousure time

[sergen]

customer has two branches A & B. Using one cloud hosted 3CX v18 update 5.
They want if they decided to close branch A for all calls to go for branch A trunks to a voicemail and not affect branch B.

On Panasonic phone system this was done through pbx tenancy. Is there tenancy in 3CX?
Or is there another way of getting the same result in 3CX?

 

[OlegR_3CX]

Hello.

You can use the dial codes and force the PBX into the Out of office hours by dialling the code, and all the incoming calls will be sent to the configured destination in your rule. Keep in mind that if you use that option you will need to switch the PBX back to the default state, as PBX will not auto-switch back when it is Available or Out of office hours.
If your Dial code is *64, use:
*642 for Out of office hours
*641 for In office hours
*640 for the Default hours

 

[sergen]

thank you. you can mark this as resolved.