Unsupported Manually Setup 3CX Phonebook - Cisco 7821

[khoiusa]

Hello, I recently purchased a CIsco 7821 and even though it is unsupported, it seems as if all the features are working such as hold, conference, and transfer. However, I would like to add a corporate phonebook that lists all the extensions, since it doesn't do it on unsupported phones.

Here is the control panel for setting up LDAP phonebook and I need the correct data to put in the fields so the corporate phonebook works:

 

[Evolute IT]

Check the Cisco EOL template and see if it provisions a phonebook. If so, use the same pattern of url.

Normally, it's the provisioning URL followed by the brand-specific phonebook.

 

[khoiusa]

First of all, the Cisco 7821 is not in EOL I believe, and second of all, it does not provision a phonebook, so how do I get the information manually?

 

[Evolute IT]

First of all, the Cisco 7821 is not in EOL I believe, and second of all, it does not provision a phonebook, so how do I get the information manually?

It is not in Cisco's mind but 3CX has the 79xx series in EOL list: https://www.3cx.com/sip-phones/cisco-7940g-7960g/

As far as I can see, even this model isn't supported for phonebook (see Limitations.)

 

[khoiusa]

I see, so there is NO way for it to work?

 

[Evolute IT]

I see, so there is NO way for it to work?

It doesn't seem so.

 

[SweetAction]

I mean you could write your own phonebook file and serve it to the phone. This is the downside of using an unsupported phone and why I said you should return it for a supported model.

Your screenshot is for an LDAP lookup - do you have a LDAP server where the phone can see it?

 

[khoiusa]

I don't know, does 3CX have LDAP?

 

[SweetAction]

3CX is not an LDAP server. For most phones 3CX generates a XML file for phonebook. If this phone only does ldap lookups you will need to setup a LDAP server to handle.

 

[khoiusa]

Ok